The Customer Is Always Right, Part 2

A few weeks ago, I wrote about how I dispute that the customer is ALWAYS right, and gave a specific example of designers and advertising agencies having to bow to foolish (i.e. wrong) client input.  To read that scathingly witty and insightful post, click here.  Notice that I cite Razor Creative as an example of a smart design firm.

Then, this weekend, we went camping on Prince Edward Island with our favourite camping pals, the MacDonalds.  Dave, the dad, used to run an advertising firm, and we were talking about how it is incredibly frustrating to have to ruin good design by including “minor adjustments” from the client.  I told him about a video that I had seen recently that parodies this process.  It is very funny because it is so true.  As a matter of fact, I’m not sure it would be as funny for someone that hasn’t been through this — they would think it’s too ridiculous to be real.  But believe me, this happens every day in corporate culture:

And in an interesting coincidence, after I told Dave about the video and promised to send him a link, Rich Gould, one of the principals of the aforementioned Razor Creative, posted that same video on his blog yesterday, so it wasn’t difficult for me to find for Dave this morning. 

As a completely unrelated aside, Dave had the quote of the weekend: we were beset by the worst mosquito infestation I have EVER seen, all weekend; and also got hit with a crazy-heavy monsoon from Saturday afternoon through Sunday morning.  I’m talking bouncin’ off the ground rainfall and bugs so thick I killed 6 with one hand-slap to my leg.  Now, normally, when it’s pouring rain, the bugs go away and hide, but not this weekend.  They were just as bad even when the rain was heaviest.  So picture Dave, with his rain poncho giving him a vaguely biblical appearance, gazing up into the heavens, water dripping off him, bugs circling his head, saying, “can’t we at least have our plagues one at a time?!?!”

This photo was taken during one of the brief respites – when God was taunting us by making us believe it was over.  Notice the orange Off! can on the table.  It was the good stuff – not allowed on kids under 12.  It was supposed to last 5 hours – we were reapplying it about every 20 minutes.

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One Response to “The Customer Is Always Right, Part 2”

  1. Meredith Says:

    Stephen,
    Great blog- loved the picture and ” dry ” comments!


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