I know that, as consumers, we are always supposed to try and get the best deal. That’s one of the lynchpins of a free market. I have been partially successful at this in the past. For instance, we low-balled the offer on the house we currently occupy, and they accepted. However, when I bought our old BMW in Vancouver, I actually walked out of the office when the salesperson would not accept our price, only to walk back in an hour later (with my tail between my legs) to pay his price. But today, I got something just by asking.
It started when my cell phone, which is from the Pleistocene epoch, was getting no signal. I called Rogers (Canadians will know that company), and the friendly tech support lady fixed me right up. I figured, while I was on the phone with them, I would ask about something Bell Aliant (the OTHER Canadian telco giant) is doing in my neighbourhood. For the last few weeks they have been stringing FibreOp cables on all the hydro poles. Also, there is a billboard campaign throughout the city, advertising much lower rates than I currently pay Rogers for my broadband and cable TV.
So, the friendly tech support lady transferred me to a friendly “customer retention specialist,” who, on the spot, knocked 20% off my cable, land line, cell, and internet. 90 seconds of my time just saved me ~$40 per month.
Just by asking.
March 22, 2011 at 4:40 pm
Pity they’re not more proactive about it, periodically sending offers to long-time customers encouraging us to stick around by giving us better deals than competitors are offering for us to switch. It’s nice to get it if you ask; would be even nicer to get it without having to.